Return and Refund Policy
Effective Date: June 10, 2025
At PianoShopStore.com, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to make it right.
1. Return Eligibility
To be eligible for a return:
Items must be returned within 14 days of the delivery date.
Items must be unused, in original packaging, and in resellable condition.
A valid proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
We do not accept returns on:
Opened or used maintenance items (e.g., key cleaners, polish, cloths)
Digital content or downloads
Gift cards
Items marked as Final Sale
Custom or special-order products
3. How to Request a Return
To initiate a return, email returns@pianoshopstore.com with:
Your order number
Reason for the return
A photo of the item (if applicable)
We will respond with instructions and a return shipping address. Unauthorized returns will not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.
We recommend using a trackable shipping method. We are not responsible for lost or damaged return shipments.
5. Refund Process
Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable (unless the return is due to an error or defective product).
6. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery.
Send a photo of the damaged item and packaging to support@pianoshopstore.com
We will issue a replacement or full refund at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received your refund:
First, check your bank or credit card account
Contact your payment provider—it may take a few business days to post
If the issue persists, reach out to us at support@pianoshopstore.com
8. Need Help?
If you have any questions about returns or refunds, we're here to help:
? returns@pianoshopstore.com
Thank you for shopping with PianoShopStore.com — where every detail counts in your musical journey.
