Support Policy

Effective Date: June 6, 2025

At PianoShopStore.com, we are committed to offering exceptional customer service and dependable support for all piano-related accessories and equipment. Whether you need assistance with an order, have a question about a product, or require help with a return, we’re here to support your musical needs.

1. How to Contact Us

Our support team is available to assist with:

• Order tracking and shipping inquiries
  

• Product information and compatibility
  

• Returns and refunds
  

• Warranty-related issues
  

• General store questions
  

Contact Email: support@pianoshopstore.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Response Time: We typically respond within 24 business hours.

2. Order and Shipping Assistance

If you're contacting us about an order, please include the following:

• Full name
  

• Order number
  

• A brief description of the issue
  

• Photos if applicable (e.g., for damaged or incorrect items)
  

Complete details help us address your concern more efficiently.

3. Product Support

We offer support for all piano-related products and accessories sold on our website, including:

• Piano benches and stools
  

• Covers, polishers, and maintenance kits
  

• Pedal extensions, lighting, and sheet holders
  

• Cases, mats, and other accessories
  

Our team can help with compatibility, usage guidance, and troubleshooting.

4. Returns and Refunds

Please review our Return and Refund Policy for information about eligibility and process. Our team is ready to assist with initiating returns and sharing next steps if your item qualifies.

5. Warranty Assistance

If your product is covered by a manufacturer warranty, we’ll assist you with the claim process or connect you with the manufacturer. Please keep your order details and relevant documentation ready.

6. Support Limitations

Please note, we do not provide support for:

• Digital or acoustic pianos (as we do not sell these)
  

• Services such as tuning or installation
  

• Items not purchased from PianoShopStore.com
  

• Damage caused by misuse or unauthorized modifications
  

7. Feedback and Suggestions

Your input helps us improve. If you have suggestions for new accessories, features, or ways we can serve you better, we’d love to hear from you.

Need Help?

For any assistance, please reach out to:

Email: support@pianoshopstore.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

Thank you for choosing PianoShopStore.com. We’re honored to be a part of your musical journey.